2020 DESIGN POLICY

POLICY MUST BE SIGNED BEFORE AKSOCIAL MEDIA CAN BEGIN PROCESSING YOUR ORDER 

DEPOSITS AND PAYMENTS: ALL PROJECTS UNDER $1000 MUST BE PAID IN FULL. PAYMENT PLANS ARE AVAILABLE, HOWEVER, DESIGN TIME WILL NOT BEGIN UNTIL PAID IN FULL. ALL PREMADE DESIGNS AND WEBSITES REQUIRE FULL PAYMENT. ANY MODIFICATIONS OR ADD-ONS TO PREMADE DESIGNS REQUIRE FULL PAYMENT BEFORE EDITS CAN BE MADE.

SUBMITTING INFORMATION: CLIENTS WHO HAVE SECURED A DESIGN SLOT ARE REQUIRED TO SUBMIT ALL VERBIAGE, PHOTOGRAPHY, AND MEDIA CONTENT IN A TIMELY MANNER. ALL CONTENT MUST BE SUBMITTED IN ONE EMAIL IN AN EDITABLE DOCUMENT. NO SCREENSHOTS ARE ACCEPTED. IF THE CLIENT (YOU) FAILS TO SUBMIT CONTENT WITHIN 5 DAYS AFTER SIGNING AGREEMENT AND SUBMITTING NON-REFUNDABLE DEPOSIT, CLIENT WILL LOST THEIR SLOT. A REINSTATEMENT FEE AND NEW AGREEMENT SIGNATURE WILL BE REQUIRED TO START SERVICE AGAIN.

DESIGN APPROVALS: DESIGN DRAFTS WILL BE SENT TO THE CLIENT(YOU) VIA THE EMAIL ADDRESS PROVIDED IN INITIAL INQUIRY. IF CLIENT DOES NOT RESPOND WITHIN 3 BUSINESS DAYS FROM THE DATE THE DRAFT WAS SENT, THE PROJECT WILL BE CONSIDERED APPROVED AND OR ABANDONED. FAILURE TO ACCESS EMAIL OR FULL INBOX WILL NOT BE CONSIDERED VALID REASON FOR DELAY IN CLIENT RESPONSE. AFTER 7 DAYS OF NO CONTACT, CLIENT FORFEITS RIGHTS TO DESIGN. 

DESIGN REVISIONS: ALL PROJECTS ARE GIVEN 3 FREE REVISIONS PER SERVICE AFTER RECEIVING INITIAL DRAFT FROM AK SOCIAL MEDIA. ANY REVISIONS THEREAFTER ARE $15 PER EDIT ROUND.

REFUNDS: ALL DEPOSITS AND PAYMENTS ARE FINAL AND NON-REFUNDABLE. IF CLIENT CHOOSES TO ABANDON OR REFUSES TO MOVE FORWARD WITH DESIGN TIME, PAYMENT WILL BE SERVED AS A CANCELLATION FEE. FEE MAY NOT BE USED FOR FUTURE DESIGN IF CLIENT ABANDONS OR REFUSES TO MOVE FORWARD WITH SERVICES RENDERED. 

COMMUNICATION: AT THIS TIME, PHONE & SKYPE CONSULTATIONS ARE SOLELY FOR WEB DESIGN PROJECTS AND BRAND COACHING. 

ALL OTHER COMMUNICATION WILL BE HELD VIA EMAIL TO PROTECT THE CLIENT (YOU) AND THE DESIGNER (AKSOCIALMEDIA) FROM HEARSAY. A PAPERTRAIL IS REQUIRED FOR RECORDS AND TO AVOID MISCOMMUNICATION. DIRECT MESSAGES WILL NOT BE ACCEPTED ONCE THE CLIENT PROJECT HAS BEGUN PROCESSING. PLEASE ALLOW 24-72 HOURS FOR ALL EMAIL RESPONSES. DIRECT MESSAGES VIA INSTAGRAM OR FACEBOOK WILL NOT BE ACCEPTED ONCE DESIGN TIME HAS BEGUN; EMAIL ONLY.

TURN AROUND: TURN AROUND TIMELINE FOR SMALL PROJECTS RANGE BETWEEN 5-21 BUSINESS DAYS DEPENDING ON CURRENT VOLUME AND SEASON. WEEKENDS, HOLIDAYS, AND VACATIONS ARE NOT INCLUDED. THIS TIMELINE DOES NOT INCLUDE THE REVISION ROUNDS. FAILURE TO SUBMIT CONTENT IN FULL MAY DELAY TURN AROUND AS WELL AS FAILURE TO RESPOND. WE DO NOT UPDATE THE CLIENT ON "PROGRESS" OF A PROJECT. ONCE TURN AROUND TIME IS COMPLETE, WE WILL REACH OUT TO YOU IMMEDIATELY. 

HOURS OF OPERATION: OUR HOURS OF OPERATION ARE TUESDAY-FRIDAY 10 AM-8 PM EST. WE ARE CLOSED SATURDAY-MONDAY AND ON ALL NATIONALLY RECOGNIZED MAJOR HOLIDAYS, (NEW YEARS DAY, MEMORIAL DAY, INDEPENDENCE DAY, LABOR DAY, THANKSGIVING, CHRISTMAS) AND ANY SCHEDULED VACATION TIME. COMMUNICATION WILL ONLY BE HELD VIA EMAIL OR SCHEDULED PHONE CALLS DURING OUR OPERATING HOURS.