Please carefully read through the Terms and Conditions associated with
AK SOCIAL MEDIA, LLC. By reading these TAC and paying your invoice for your project,
you are agreeing to the conditions of our business.
© 2018-2020 AK SOCIAL MEDIA LLC. ALL RIGHTS RESERVED
TERMS & CONIDTIONS
What is the turn-around time?
Most designs only require 5-21 business days to complete depending on voulme and size of project. This time may increase or decrease based on our current volume. *PLEASE NOTE OUR BUSINESS DAYS ARE TUESDAY-FRIDAY
In what format will I recieve my files?
Finalized logos will be delievered in PDF, PNG, and JPG. Any other formatted files can requested.
What is your refund policy?
All services rendered are 100% NON-REFUNDABLE. ALL SALES ARE FINAL. Under NO circumstance can a refund be given after work (includuing proofs) have been issued and/or labor has begun. If for any reason clients cancels service, no payment will be reimbursed and becomes forfitted by you, "THE CLIENT". All payments will be served as a cancellation fee.
How do I stay in contact with AK SOCIAL MEDIA?
For the protection of both AK SOCIAL MEDIA, LLC, and "you" (the client), we request text and email communication. This will ensure limited discrepancies throughout your project. Arranged phone calls are accepted, but will be followed up via email for documentation.
Can I customize packages?
Absolutley! Packages can be customized to best fit your needs! Fill out our "New Client" form or shoot us an email with your needs!
How do I place my order?
Orders may be purchased in our online store. If you have a special request for package, please email email@example.com for an invoice.
How do I send you my info?
After you place an order, you’ll receive an email confirming the details of your purchase. Simply reply to that email with your info! Easy!
How long until I see a preview of my design?
Do I get any revisions?
But what if I don't like my design?
We have an extensive portfolio. Be sure to check it out to make sure we are the right creatives for you. After proof is sent, 3 free edits are given if needed. Those thereafter will cost additional fees. Since we cannot get back our time or creativity, no refunds are given.
Can I save my revisions for a later date?
What are your business hours?
Tuesday-Friday 10AM EST- 8PM EST
What happens after AK SOCIAL MEDIA emails me proofs
If you love the work, great! Final files will then be sent.
What happens on the day my project is due to be sent to me?
On the day of your turn around, we will be in contact with you by the end of the business day.
What if I don't know what I want?
As creative as we can be, we unfortunately are not mind-readers. It is vital for you to have an idea for the identity for your business. A concept is required before booking. If client request for a "freestyle" design, absolutely no refund will be given if client does not like the design.