FREQUENTLY ASKED QUESTIONS

What is the turn-around time?

Most designs only require 5-21 business days to complete depending on voulme and size of project. This time may increase or decrease based on our current volume. *PLEASE NOTE OUR BUSINESS DAYS ARE TUESDAY-FRIDAY Bigger projects such as web design packages take anywhere from 4-5 weeks based on volume.



In what format will I recieve my files?

Finalized logos will be delievered in PDF, PNG, and JPG. Any other formatted files can requested.



What is your refund policy?

All services rendered are 100% NON-REFUNDABLE. ALL SALES ARE FINAL. Under NO circumstance can a refund be given after work (includuing proofs) have been issued and/or labor has begun. If for any reason clients cancels service, no payment will be reimbursed and becomes forfitted by you, "THE CLIENT". All payments will be served as a cancellation fee. All projects over $400 require a 50% deposit.



How do I stay in contact with AK SOCIAL MEDIA?

For the protection of both AK SOCIAL MEDIA, LLC, and "you" (the client), we request text and email communication. This will ensure limited discrepancies throughout your project. Arranged phone calls are accepted, but will be followed up via email for documentation. Our business hours are Tuesday-Friday 10AM-8PM. No emails will be responded to outside of these hours.



Can I customize packages?

Absolutley! Packages can be customized to best fit your needs! Fill out our "New Client" form or shoot us an email with your needs!



How do I place my order?

Orders may be purchased in our online store. If you have a special request for package, please email info@aksocialmedia.net for an invoice. After you place an order, you will receive an email with instructions on how to submit your business info. After you reply, please allow 7-21 business days to receive your designs. *TURN AROUND TIME FOR SMALL PROJECTS ONLY.



How do I send you my info?

After you place an order, you’ll receive an email confirming the details of your purchase. Simply reply to that email with your info! Easy! *WORD DOCS IN ONE EMAIL ARE ACCEPTED NO SCREENSHOTS PLEASE



How long until I see a preview of my design?

Thanks to our awesome clients, we've gotten pretty popular! Our turn around time for small projects is 5-21 business days. Web design takes up to SIX weeks. This does not include revision rounds. ​



Do I get any revisions?

Once you receive your proof, you are allowed two (2) complimentary round of revisions to request any minor changes, such as color, typos and the-like. Any additional minor revision (after the first complimentary round of revisions) will cost $15 each, unless a mistake was made on our part. (Major revisions and/or design concept changes will cost more.) Revisions MUST be made 72 hours after recieving files or they will be deemed as FINAL. NO EXCEPTIONS. ​



But what if I don't like my design?

We have an extensive portfolio. Be sure to check it out to make sure we are the right creatives for you. After proof is sent, 2 free edits are given if needed. Those thereafter will cost additional fees. Since we cannot get back our time or creativity, no refunds are given. ​



Can I save my revisions for a later date?

No. Your complimentary round of revision will expire after the order is closed. You cannot save it for a later date. ​ REVISION REQUEST MUST BE SENT AFTER 72 HOUS OF RECIEVING FILES OR THEY WILL BE DEEMED AS FINAL. NO EXCEPTIONS.



What are your business hours?

Tuesday-Friday 10AM PST- 8PM PST All communication will ONLY be responded to during these hours.



What happens after AK SOCIAL MEDIA emails me proofs

If you love the work, great! Final files will then be sent. 3 free edits are allowed to all projects. Edit requests must be sent 72 hours after AK SOCIAL MEDIA sends proofs. If no response is given, proofs will be deemed as final. Additional edits thereafter are $15 per edit.



What if I don't know what I want?

Having a concept for your brand is important. We ask that you bring all of your creative ideas to the table so we can do our best to translate what you are looking for. If a freestyle is requested, absolutely no refunds will be given if client does not like the design. We offer 2 free revision rounds to make sure you love your product!