FREQUENTLY ASKED QUESTIONS
What is the turn-around time?
Most designs only require 5-21 business days to complete depending on voulme and size of project. This time may increase or decrease based on our current volume. *PLEASE NOTE OUR BUSINESS DAYS ARE TUESDAY-FRIDAY
In what format will I recieve my files?
Finalized logos will be delievered in PDF, PNG, and JPG. Any other formatted files can requested.
What is your refund policy?
All services rendered are 100% NON-REFUNDABLE. ALL SALES ARE FINAL. Under NO circumstance can a refund be given after work (includuing proofs) have been issued and/or labor has begun. If for any reason clients cancels service, no payment will be reimbursed and becomes forfitted by you, "THE CLIENT". All payments will be served as a cancellation fee.
How do I stay in contact with AK SOCIAL MEDIA?
For the protection of both AK SOCIAL MEDIA, LLC, and "you" (the client), we request text and email communication. This will ensure limited discrepancies throughout your project. Arranged phone calls are accepted, but will be followed up via email for documentation.
Can I customize packages?
Absolutley! Packages can be customized to best fit your needs! Fill out our "New Client" form or shoot us an email with your needs!
How do I place my order?
How do I send you my info?
After you place an order, you’ll receive an email confirming the details of your purchase. Simply reply to that email with your info! Easy!
How long until I see a preview of my design?
Do I get any revisions?
But what if I don't like my design?
We have an extensive portfolio. Be sure to check it out to make sure we are the right creatives for you. After proof is sent, 2 free edits are given if needed. Those thereafter will cost additional fees. Since we cannot get back our time or creativity, no refunds are given.
Can I save my revisions for a later date?
What are your business hours?
Tuesday-Friday 10AM PST- 8PM PST
What happens after AK SOCIAL MEDIA emails me proofs
If you love the work, great! Final files will then be sent.
What if I don't know what I want?
Having a concept for your brand is important. We ask that you bring all of your creative ideas to the table so we can do our best to translate what you are looking for. If a freestyle is requested, absolutely no refunds will be given if client does not like the design. We offer 2 free revision rounds to make sure you love your product!