DIGITAL PRODUCTS / DIGITAL DESIGNS
All digital product sales are final due to the nature of customized, downloadable files and your permanent access to them once they’ve been delivered or labor has begun. If you’re not sure if a digital product is a good fit for you, or if you have any questions, please email us at anytime and ask all the questions you’d like. (Digital products and/or digital designs includes business cards, flyers, social media kits, social media graphics, Instagram stories, box design, bundle wraps, hang tags and the-like.) This also includes instant downloadable products. Projects are NON REFUNDABLE.
PREMADE & CUSTOM LOGOS
If you decide to cancel your order after we’ve started customizing your design, no refund will be given, under no circumstances. Any payments made will be served as a cancellation fee. All sales are final.
RETAINER & WEBSITE DESIGN
Retainer fees and/or deposits are non-refundable, even if dates are changed or the project becomes canceled for any reason. You agree that if your website or project is canceled after the retainer fee and/or deposit is made, or if your website is not complete within thirty (30) days of paying the retainer fee and/or deposit, we will terminate the order and not design your website, with a loss of the retainer fee by you and no liability to us. Once the remaining balance is paid, however, no refunds will be given and this agreement will remain valid.