CONTACT US

Please read the FAQs below first. If your question isn’t answered there, please fill out the form below. We'll get back to you within 48 hours!

FREQUENTLY ASKED QUESTIONS

HOW DO I PLACE MY ORDER?

Orders may be purchased in our online store. If you have a special request for package, please email info@aksocialmedia.net for an invoice.

After you place an order, you will receive an email with instructions on how to submit your business info. After you reply, please allow 7-10 business days to receive your designs. 

*TURN AROUND TIME FOR SMALL PROJECTS ONLY. Rush service available for additional fee.

HOW DO I SEND YOU MY INFO?

After you place an order, you’ll receive an email confirming the details of your purchase. Simply reply to that email with your info! Easy!

HOW LONG UNTIL I RECEIVE A PREVIEW OF MY DESIGN?

Thanks to our awesome clients, we've gotten pretty popular! Our turn around time for small projects is 7-10 business days. Web design takes up to four weeks. This does not include revision rounds. 

DO I GET ANY REVISIONS?

Once you receive your proof, you are allowed three (3) complimentary round of revisions to request any minor changes, such as color, typos and the-like. Any additional minor revision (after the first complimentary round of revisions) will cost $15 each, unless a mistake was made on our part. (Major revisions and/or design concept changes will cost more.)

BUT WHAT IF I DON'T LIKE THE DESIGN?

We have an extensive portfolio. Be sure to check it out to make sure we are the right creatives for you. After proof is sent, 3 free edits are given if needed. Those thereafter will cost additional fees. Since we cannot get back our time or creativity, no refunds are given. 

CAN I SAVE MY REVISION FOR A LATER DATE?

No. Your complimentary round of revision will expire after the order is closed. You cannot save it for a later date.

WHAT IS A PREMADE DESIGN?

This means the design is pre-made and will be re-listed and made available for others to customize and purchase. You cannot claim copyright to a premade design.

CAN I BUY THE SOURCE FILE?

Source files are not available for purchase.

WHAT IF I DON'T HAVE A LOGO?

If a logo is not submitted for the order, your business name will be written in a plain font in one color only. 

DO YOU HAVE PHOTOS I CAN USE FOR MY DESIGNS?

Yes, we have a few stock photos available to use. 

WHAT IS YOUR REFUND POLICY?

Because we cannot get back our time or creativity, no refunds are given. 

CAN I CALL YOU TO DISCUSS MY ORDER?

No. I only communicate through email/messages to keep everything organized and electronically documented.

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